Returns & Refunds
Last Updated: 01-OCT-2026
We want customers to receive the correct products in proper condition. Because vape products, e-liquids, nicotine products and consumables involve hygiene, safety and product-integrity considerations, return eligibility depends on the product and its condition.
72-Hour Problem Reporting
Contact IVapes within 72 hours of the carrier's delivered timestamp for:
- Damaged products
- Defective-on-arrival products
- Incorrect products
- Missing products
- Leaking products
- Broken products
- Tampered factory packaging
What You Need to Submit
Email support@ivapes.us with:
- Order number
- Product name
- Flavor/variation, if applicable
- Description of the problem
- Clear photos
- Video where necessary to demonstrate a malfunction
- Photos of packaging
- Shipping-label photo when requested
Keep the product and all packaging until your claim is resolved.
Defective on Arrival
A product may qualify for review if it arrives with a genuine manufacturing or functional defect.
Examples include:
- Device will not power on
- Display is non-functional
- Product arrives leaking
- Device cannot charge when used according to manufacturer instructions
- Physical manufacturing damage
We may request reasonable troubleshooting before approving a remedy.
Shipping Damage
Damage that materially affects product function or safety may qualify for replacement, refund or other appropriate resolution.
Minor cosmetic damage to outer shipping packaging that does not affect the product generally does not make the product defective.
Missing Items
Report missing items within 72 hours.
We may verify:
- Shipping weight
- Fulfillment records
- Product inventory
- Package photos
Verified missing items may be replaced or refunded.
Incorrect Items
If we sent the wrong product:
- Do not open it
- Contact us within 72 hours
- Keep all packaging
- Follow the return instructions we provide
IVapes will cover approved return shipping when the error was ours.
14-Day Unopened Returns
Eligible merchandise may be returned within 14 calendar days of delivery when it remains:
- Unused
- Unopened
- Factory sealed
- Complete
- In original packaging
- In resalable condition
A return authorization must be obtained before sending merchandise.
Non-Returnable Products
Unless the item arrived defective, damaged or incorrect, we generally cannot accept returns of opened or used:
- Disposable vapes
- E-liquids
- Nicotine salts
- Nicotine pouches
- Prefilled pods
- Replacement pods
- Coils
- Atomizers
- Tanks used with e-liquid
- Mouthpieces/drip tips
- Other consumables
- Opened hygiene-sensitive products
We also cannot accept:
- Products damaged through misuse
- Customer-modified products
- Products with missing serial numbers
- Products missing major original components
- Final-sale products clearly marked before purchase
Flavor Preference
Personal taste is not a product defect.
An opened product generally cannot be returned because:
- You do not like the flavor
- The flavor differs from your expectation
- You selected the wrong nicotine strength
- You changed your mind after opening it
Incorrect Product Selected by Customer
If you ordered the wrong item but have not opened it, contact us within the 14-day return period.
For approved buyer-remorse returns:
- Customer pays return shipping
- Product must remain factory sealed
- Original shipping charges are not refundable
- Replacement shipping may apply
Return Authorization
Do not send merchandise back without authorization.
Contact: support@ivapes.us
After approval, we will provide return instructions.
Unauthorized returns may be delayed or rejected.
Return Shipping
Where the return Results from a verified IVapes fulfillment error or qualifying shipping damage, IVapes will provide appropriate return instructions.
For a voluntary unopened return, the customer is responsible for return shipping.
Use tracked shipping.
Refund Method
Approved refunds are returned to the original payment method whenever reasonably possible.
Refund Processing Time
After an eligible return is received and inspected, allow approximately 5–10 business days for IVapes to process the refund.
Your bank or card issuer may require additional time to post the credit.
Original Shipping Fees
Original shipping fees are generally non-refundable unless:
- IVapes shipped the wrong product
- The order was damaged because of a qualifying fulfillment/shipping issue
- Applicable law requires otherwise
Free Shipping Orders
We do not recommend charging customers a retroactive outbound shipping deduction solely because a partial return puts the retained merchandise below $99.
It creates unnecessary disputes.
Order Cancellation
Contact us as soon as possible if you want to cancel an order.
Orders can only be canceled before they enter fulfillment.
Once an order has been packed, processed for carrier pickup or shipped, cancellation may no longer be possible.
Refused and Undeliverable Shipments
Returned orders caused by refusal, address errors or failed adult-signature delivery may be refunded once received and inspected.
Actual non-refundable shipping/carrier charges may be deducted where permitted.
Charge or Billing Problem
If you believe a IVapes charge is incorrect, contact us promptly: