Frequently Asked Questions
Can I Order From Outside the United States?
No. i Vapes currently serves customers within the United States only. International orders are not accepted at this time.
Are All Products Available in Every State?
No. Vape product availability can depend on your state, city, local rules, and product type. Some products may not be eligible for shipping to certain addresses. If your location is restricted, your order may be canceled, adjusted, or refunded according to our policy.
Can I Edit My Order After Checkout?
You can contact us quickly after placing your order, but changes are not guaranteed. Once an order has entered processing, packing, or shipment, we may not be able to update the product, shipping address, or order details. For order changes, contact: support@ivapes.us
Can I Cancel My Order?
Cancellation requests must be made before the order is processed or shipped. If your order has already been packed or handed over for shipping, cancellation may no longer be possible.
What Should I Do If My Package Arrives Damaged?
Do not use the product if it appears damaged.
Take clear photos of:
The damaged item
Outer shipping box
Inner packaging
Packing slip
Shipping label
Then email the photos with your order number to:
support@ivapes.us
Keep the packaging until our team reviews your case.
What If I Received the Wrong Product?
Contact our support team with your order number and photos of the item you received. Send details to: support@ivapes.us We will review the issue and guide you on the next step.
What Items Can Be Returned?
Because vape products are age-restricted and sensitive items, returns are limited.
A product may only be considered for return if it is:
Unopened
Unused
Sealed
In original packaging
Approved by our support team before being sent back
Do not return any item without receiving approval first.
Do You Offer Refunds?
Refunds are reviewed case by case. Approved refunds may apply to eligible unopened products, canceled orders, restricted-location orders, or verified order issues. Opened, used, damaged-after-delivery, or tampered products usually do not qualify for refund.
Do You Offer Product Exchanges?
Exchanges may be available only for approved cases. If you need help with an exchange request, contact support with your order number and product details.
What If My Device Does Not Work?
If your device appears defective, contact us with your order number, product name, and a clear explanation of the issue. Some warranty matters may need to be handled through the product manufacturer, depending on the brand’s warranty policy.
Do You Provide Product Advice?
We can help with general product information listed on our website, such as product type, size, flavor profile, nicotine strength, and compatibility details where available. We do not provide medical advice or health-related claims.
How Can I Contact i Vapes?
You can reach i Vapes through the details below:
Phone: 737-282-1621
Email: support@ivapes.us
Website: ivapes.us
Address: 7901 4th St N STE 16837, St. Petersburg, FL 33702